I am unable to access my Clientjoy application

At times admin faces issues such as they could not access the account even after the successful signup.

There can be different scenarios-

A. Admin forgot the password and want to reset.

B. Account email is not verified.

C. The password is not created.

Clientjoy offers help in all the above scenarios let us check for the use case where admin account email is not verified

I want to verify my email:

  1. Select Can't access your account? as option from Sign in page.

     

 

2 . Admin need to enter the email associated with the account and need to select the correct scenario from the drop down list in problem field.

 

 

Suppose the problem selected is I want to verify email

 

 

3 . Click on Submit.

4 . On submit an admin will receive a link to verify his account on his mail associated with an account.

 

 

5 . Admin needs to click on link which will redirect admin to set a password for the account.

 

 

on creating the password admin can click on next .

6 . User need to tell about himself.

 

 

7 . Next is to set his company and currency.

 

 

Once done click on submit. You are ready to go.

I forgot the password and want to reset:

  1. Select Can't access your account? as option from Sign in page.

 

2 . Admin need to enter the email associated with the account and need to select the correct scenario from the drop down list in problem field.

 

 

3 . Select I forgot my password want to reset it.

4 . You will receive a reset password link on you mail. Click on the link.

5 . Set you password.

 

 

Here you go!!

 

I want to create my password:

  1. Select Can't access your account? as option from Sign in page.

 

 

2 . Admin need to enter the email associated with the account and need to select the correct scenario from the drop down list in problem field.

 

 

 

3 . Select I want to create my password from the drop down

4 . You will receive a password link on you mail. Click on the link to create your password.

6 . User need to tell about himself .

 

 

 

7 . Next is to set his company and currency.

 

 

 

Here you go!!